GrandCentral Service Now As a Feature

ITSM – GrandCentral

Fully managed ITSM. Get all the power of ServiceNow combined with our Managed IT expertise.

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Service Desk

Remote System Administration

You already have ServiceNow? Let us help you get the more out of your ServiceNow investment.

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Service Desk

Service Desk

Extend the capabilities of your existing IT team through our customizable Service Desk offering.

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Service Desk

Managed Services

Customizable remote monitoring and management built to meet your needs and provide you visibility.

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CareWorx GrandCentral: ServiceNow® in Days

With GrandCentral, you can now can have a fully
functioning service desk built on ServiceNow, an
enterprise platform, in a matter of days.

Even better? Save time and money by leveraging
GrandCentral — completely hosted and maintained by us!

  • Fraction of the cost
  • Set up in days!
  • Fully managed

Modern Service Delivery at Your Fingertips

You receive a modern, sleek experience that will empower your users to work better, faster, smarter.

With seamless on-boarding built on repeatable, automated processes, GrandCentral accelerates your journey to modernization by getting you up and running in a matter of days. With our premiere concierge service, you will have a dedicated account advisor to guide you through on-boarding and understand your business inside and out.

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CareWorx Service Desk

CareWorx’s Co-Managed Service Desk gives you the ability to hand off front line technical support and extend the capabilities of your in-house team.

Service desks are often challenged by a host of difficulties:

  • High turnover causing staff recruitment problems
  • Poorly trained staff and lack of the technical expertise
  • Poor internal customer satisfaction resulting in ineffective resolutions resulting in lost productivity

Improve your return on investment – we complement your existing team so your staff can focus on services with higher ROI.

CareWorx Co-Managed Service Desk solutions are customizable to your unique needs based on:

  • Service level required
  • Hours of service needed (24×7 available)
  • Support ticket volume
  • Required average speed to handle
  • Language requirements
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Co-Managed Services

Co-managed services allow internal IT departments to extend their capabilities through a partnership approach, leveraging CareWorx expertise to augment the key areas of service, support and automation they need. Integrated remote monitoring and management helps increase productivity by automating manual processes and tasks, and most importantly by moving incidents from reactive to proactive.

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Co Managed IT Services

Remote System Administration

Already have ServiceNow? As your company grows and shifts, your needs change. Unless you have skilled, in-house ServiceNow system admins you might not be getting the most out of your investment.

ServiceNow system admins are expensive and in high demand — which means they can be hard to find and keep.

Let our team of experts customize and tweak the functionality of your instance of ServiceNow. For a monthly fee, our experienced system admins can ensure your platform is operating at peak performance. Our expert developers and consultants can also design and help implement enhancements for your platform — keeping pace with your business as it grows.

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Need More Information?

You’ve got questions, we’re ready to answer them.

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