CareWorx GrandCentral: ServiceNow® in Days
With GrandCentral, you can now can have a fully
functioning service desk built on ServiceNow, an
enterprise platform, in a matter of days.
Even better? Save time and money by leveraging
GrandCentral — completely hosted and maintained by us!
- Fraction of the cost
- Set up in days!
- Fully managed
Modern Service Delivery at Your Fingertips
You receive a modern, sleek experience that will empower your users to work better, faster, smarter.
With seamless on-boarding built on repeatable, automated processes, GrandCentral accelerates your journey to modernization by getting you up and running in a matter of days. With our premiere concierge service, you will have a dedicated account advisor to guide you through on-boarding and understand your business inside and out.
CareWorx Service Desk
CareWorx’s Co-Managed Service Desk gives you the ability to hand off front line technical support and extend the capabilities of your in-house team.
Service desks are often challenged by a host of difficulties:
- High turnover causing staff recruitment problems
- Poorly trained staff and lack of the technical expertise
- Poor internal customer satisfaction resulting in ineffective resolutions resulting in lost productivity
Improve your return on investment – we complement your existing team so your staff can focus on services with higher ROI.
CareWorx Co-Managed Service Desk solutions are customizable to your unique needs based on:
- Service level required
- Hours of service needed (24×7 available)
- Support ticket volume
- Required average speed to handle
- Language requirements
Co-managed services allow internal IT departments to extend their capabilities through a partnership approach, leveraging CareWorx expertise to augment the key areas of service, support and automation they need. Integrated remote monitoring and management helps increase productivity by automating manual processes and tasks, and most importantly by moving incidents from reactive to proactive.
Remote System Administration
Already have ServiceNow? As your company grows and shifts, your needs change. Unless you have skilled, in-house ServiceNow system admins you might not be getting the most out of your investment.
ServiceNow system admins are expensive and in high demand — which means they can be hard to find and keep.
Let our team of experts customize and tweak the functionality of your instance of ServiceNow. For a monthly fee, our experienced system admins can ensure your platform is operating at peak performance. Our expert developers and consultants can also design and help implement enhancements for your platform — keeping pace with your business as it grows.