Our IT Support Services Include:
CareWorx Service Desk – The personalized solution to all your typical end-user support and network troubleshooting needs. Using secure remote access to your network and desktops, our Level 1 and Level 2 Technicians can remediate all your technology issues and provide live training with our on-demand service.
Remote Monitoring & Management – A proactive stance taken to protect and secure your network, desktops/laptops, and data back-up, 24×7.
Security & Protection – Ongoing anti-virus, anti-malware & critical patch management keeps your desktops safe and your data protected.
Asset & Lifecycle Management – Tracking of all of your hardware and software assets including updates, usage and compliance to ensure all your infrastructure is at peak efficiency and not left open to known vulnerabilities.
Onsite Service – When an issue cannot be solved remotely, CareWorx can send one of our knowledgable field technicians to your location. Onsite, they can perform network and security assessments, emergency support, onsite maintenance and end-user training.
Communications – Hosted Exchange with advanced email and anti-spam; managed Voice-over-IP; mobile integration of BlackBerry©, iPhone™, Android™ and Microsoft® mobile devices such as smartphones and tablets. CareWorx keeps your team connected.
Business Applications – CareWorx can act as your technical liaison for your line of business applications. This means one phone call for you to resolve software issues. (Requires a service contract with the 3rd party application provider and authorization for CareWorx to act as your technical contact – therefore allowing a technician-to-technician resolution of issues.
Hardware & Software – CareWorx offers a full range of hardware and software solutions to meet your network, desktop and security requirements with both on-premise and virtual options.
Online Backup & Storage – Remote backup of servers, desktops and laptops for business continuity & disaster recovery planning.