CareWorx GrandCentral: ServiceNow® in Days
Need enterprise-grade IT Service Management, but can’t justify the enterprise price and long implementation cycle? Careworx has reduced the complexity of implementation and made ITSM a more affordable reality for all.
CareWorx GrandCentral is a fully functioning service desk built on leading service management platform ServiceNow. Affordable, SaaS-based GrandCentral can help set you on the path to improved service levels, more productive employees, and change the way your enterprise works. GrandCentral offers:
- World-leading ITSM for a monthly fee, not a massive cash outlay;
- Pre-configured services
- Templated design customizable to your brand
- Implementation in weeks not months
CareWorx Service Desk
Solve customer support challenges and gain efficiencies by leveraging our expert service desk technicians. CareWorx’s Service Desk gives you the ability to hand off front line technical support and extend the capabilities of your in-house team. On your behalf we handle some or all of your day-to-day support issues, so you can focus on on more strategic technology tasks.
CareWorx Service Desk solutions are customizable to your unique needs based on:
- Service level required
- Hours of service needed (24×7 available)
- Support ticket volume
- Average speed to handle needed
- Language requirements
Co-managed services allow internal IT departments to extend their capabilities through a partnership approach, leveraging CareWorx expertise to augment the key areas of service, support and automation they need. Integrated remote monitoring and management helps increase productivity by automating manual processes and tasks, and most importantly by moving incidents from reactive to proactive.
Remote System Administration
Already have ServiceNow? As your company grows and shifts, your needs change. Unless you have skilled, in-house ServiceNow system admins you might not be getting the most out of your investment.
ServiceNow system admins are expensive and in high demand — which means they can be hard to find and keep.
Let our team of experts customize and tweak the functionality of your instance of ServiceNow. For a monthly fee, our experienced system admins can ensure your platform is operating at peak performance. Our expert developers and consultants can also design and help implement enhancements for your platform — keeping pace with your business as it grows.