Careworx Webinars

CareWorx: How to Earn Top Marks for IT Support in Higher Education

March 29, 2017 – 2 pm ET

IT departments in higher education institutions face many challenges:

  • Demand for extended IT Support hours
  • Seasonal fluctuations in ticket volumes & resulting challenges with staffing
  • Budget constraints
  • Consistently providing a standard of service excellence

But there are options out there that can help you reach your goals and earn top marks for IT Support. Our webinar will help you understand how it’s possible to:

  • Affordably provide after-hours, weekend and holiday support
  • Improve end-user satisfaction
  • Best support distance learning students
  • Manage shifting, seasonal ticket volumes

Join us and learn how other higher education institutions like you are tackling the IT Support challenge.

Register Today!

CareWorx: The Power of ITSM – Now you too can have it all!

April 6, 2017 – 2 pm ET

If you have looked at Service Now as an ITSM solution but turned away because you couldn’t afford the investment or lacked the expertise to implement the solution, look again….

You can now take advantage of the great technology behind ServiceNow for as little as $1125/month.

At CareWorx, we deliver a managed ServiceNow instance that is deployed as a SaaS offering, so you can have set-up in days at a fraction of the cost! This eliminates the need to hire experts to implement your solution and the added administration and training costs of ownership.

  • Cost effective – quick return on investment
  • Painless and straightforward – easy setup and onboarding
  • Fully Customizable – like putting together Lego blocks.

You can now take advantage of all the features and functions that Fortune 500 companies are leveraging to take their service desk to the next level.

Join our webinar and find out about our offering and how you can start benefiting from our offering as many other companies like yours are already taking advantage of.

Register Today!

PAST WEBINAR: CareWorx & Pink Elephant: Business Focused Support: Reducing Unplanned Work & Increasing Customer Value

February 1, 2017 – 2 pm ET

Positive customer engagement and building brand loyalty is highly dependent on providing effective and efficient product support. However many organizations struggle to accomplish these goals due to lack of time, resources and the reactive nature of their support processes. In this informative webinar Troy DuMoulin, VP of R&D at Pink Elephant, will describe how the ITIL processes of Incident and Problem Management have different objectives and how both can improve key customer success metrics. As a secondary benefit these two processes working together effectively reduce the percentage of unplanned work enabling your organization to focus on higher value work.

Key takeaways from this webinar include:
•The differences between Incident Management (Service Restoration) and Problem Management (Structured Problem Solving)
•How Incident Management practices can improve your ability to meet customer service level agreements
•How Problem Management reduces overall incident volumes and increases system stability and availability
•How both processes are critical to enable business focused support


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Managed IT Services & Service Desk Solutions

  • Have questions about technology and IT solutions to help support your business?
  • Want to find out more about virtualizing servers or moving to Office 365?
  • Need a data backup/business continuity solution to help protect essential business data?
  • Interested in moving from a break/fix IT model to a proactive, managed IT solution?
  • Is your business protected from spam, viruses and malware?
  • Too many support tickets, not equipped to handle it?
  • High turnover on your helpdesk?
  • Need to offload front-line IT support and allow your team to focus on stategic tasks?

Let CareWorx guide you to the best IT and Service Management solutions for your business.

Request a personalized webinar with us!