CareWorx Service Desk Solutions

Like most IT departments, yours likely has too much on its plate

You and your team are responsible for strategic technology decisions and making sure the right systems are in place to support all aspects of the business. But IT is usually responsible for end-user technical support for customers or employees — often both.  And the constant need for technical support often leaves IT understaffed and overburdened with routine tasks.

Enterprise Service Desk Specialists

CareWorx’s Service Desk gives you the ability to hand off front line helpdesk/technical support and extend the capabilities of your in-house team. On your behalf we handle the day-to-day support issues, so you can focus on on more strategic technology tasks.

  • Qualified staff with personalized approach to support
  • The right stuff: Instantly add standards-based, ITSM best practices and processes; and world-class support technology to your IT organization
  • Team approach: Pool of knowledge and support resources for faster resolution
  • Multiple points of contact for support including state-of-the-art portal with chat capability
  • Enables organizations to virtually eliminate support staffing issues, reduce costs and focus IT staff on strategic tasks

Customized Service Desk Solutions For:

  1. Organizations with no internal technical support team
  2. Organizations seeking end-user support specialists to complement their existing IT team (co-managed services)
  3. Organizations looking to partner with a Service Desk solution specialist to boost their own service offering

Support Based On Your Unique Needs:

  • Service level required
  • Hours of service needed
  • Support ticket volume
  • Average speed to handle needed
  • Language requirements

Need More Information?

You’ve got questions, we’re ready to answer them.

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