May 17th, 2016 – Ottawa, Ontario, Canada – TUC Managed IT Solutions/CareWorx (TUC), a market-leader in Service Desk, Managed IT and Cloud services, today announces the release of their new partner program designed specifically for service providers and technology vendors looking to offer their customers 24×7 end-user support, service automation and IT Service Management (ITSM) tools and expertise.
The partner program was developed to be as simple as possible and to maximize benefits for everyone involved. Future partners can take advantage of TUC’s depth and breadth of managed IT and helpdesk services, as well as marketing tools and sales resources.
“The program is designed to give Managed Services Providers (MSPs) and Independent Software Vendors (ISVs) instant access to our expertise – our people, our processes and our ITIL-based Service Desk,” says Marco La Vecchia, VP of Sales at TUC. “In so doing, we can help them get into markets they previously were unable to penetrate. We give them the credentials and the expertise to provide better customer support to their end-users and to instantly scale their operations.”
Mr. La Vecchia, recognized as one of CRN’s Channel Chiefs in 2015, also believes the new program provides meaningful opportunity for the Channel and a gateway for many companies to take advantage of recurring revenue from the mid-market and enterprise space.
“TUC’s strength lies in the combination of our North-American-based Service Desk expertise as well as our understanding of technology from a proactive, true Managed Services Provider perspective,” says La Vecchia. “TUC has invested in its people and processes and that is appealing to MSPs or ISVs that want to focus on their prime business or scale operations to focus on new and lucrative markets.”
Texas-based MSP, SG1 signed up to the program in advance of the launch. They feel the TUC program opens new doors for their company.
“Our partnership with TUC expands our capabilities and gives us the ability to offer deeper and more complete service offerings to our customers,” says Kevin Dutton, Managing Partner at SG1. “Our ability to now offer outsourced helpdesk services via TUC’s Service Desk solution also opens up a whole new level of opportunity for us.”
Key attributes of the new Partner Program include:
- Free program / true partnership model including co-selling and co-marketing
- The ability to extend end-user support with dedicated Level 1 and Level 2 support teams
- Enables expanded hours of operation, including available 24×7 support
- ITIL-based processes and workflows with North America-based multilingual support teams
- Access to ITSM ticketing & reporting systems
- Ability to add self-service options for your customer base such as a user-friendly service portal, customized knowledge base, web store
The new partner program officially launches today at the Trust X Alliance Invitational in Los Angeles, California. For more information, please visit https://www.careworx.com/partners/partner-program/
TUC is a leading provider of managed IT and cloud services to small- and medium-sized enterprises. Our TUC Service Center provides IT service organizations with a complete platform to deliver 24×7 Service Desk, IT Service Management, IT Automation, Security and Self-Service to end-users. TUC is ranked as a Top-100 global MSP – supporting customers and channel partners across North America. Start making your Technology UnComplicated today by visiting careworx.com.
In February, TUC announced a merger with CareWorx to become the #1 Managed Services provider in the Senior Care industry. CareWorx is the industry’s largest provider of Point of Care, eMAR, mobile computing and wireless networking hardware solutions for use with EHR software applications in the North American Senior Care market. Combined, the organization now offers technology solutions, managed IT, service desk and Cloud solutions to organizations across North America.
For more information, contact:
TUC Managed IT Solutions
Aaron Bradley, VP of Marketing